Privacy Policy
Last updated: March 2025
At Aesthetic Arts Skin & Laser Centre, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or engage with our services. Please read it carefully.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification
Full name, date of birth, gender, and government-issued ID details where required for clinical records.
Contact Information
Phone number, email address, and residential address provided during registration or appointment booking.
Medical & Health Information
Skin type, medical history, current medications, allergies, and treatment records — collected solely to provide safe and effective aesthetic care.
Payment Information
Transaction details for services rendered. We do not store full card numbers; payments are processed securely through third-party gateways.
Website Usage Data
IP address, browser type, pages visited, and referral sources collected automatically via cookies and analytics tools.
Photographs
Before-and-after photos taken with your explicit written consent, used solely for clinical documentation and, where consented, for educational or promotional purposes.
2. How We Use Your Information
Your information is used exclusively for the following purposes:
- To schedule appointments and manage your treatment journey
- To provide personalized medical aesthetic consultations and treatments
- To maintain accurate and complete medical records
- To contact you regarding appointments, follow-ups, and treatment reminders
- To process payments for services rendered
- To send you relevant service updates or promotional offers (only with your consent)
- To improve our clinic services, website experience, and patient care
- To comply with applicable laws, medical regulations, and legal obligations
3. Medical Records & Confidentiality
All medical and health information you share with us is treated as strictly confidential and handled in accordance with applicable Indian medical privacy standards. Your clinical records are accessible only to authorized healthcare professionals at Aesthetic Arts Skin & Laser Centre who are directly involved in your care. We will never disclose your medical information to third parties without your explicit written consent, except where required by law or in a medical emergency.
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share it only in the following limited circumstances:
- With trusted service providers (e.g., payment processors, appointment software) who are contractually bound to protect your data
- With referring physicians or specialists, strictly for continuity of your medical care and only with your consent
- With legal or regulatory authorities when required by law, court order, or governmental regulation
- In an anonymized, aggregated form for clinical research or public health purposes, with no personally identifiable information
5. Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors engage with our content. You may disable cookies through your browser settings, though some features of the website may not function optimally as a result. We use analytics tools such as Google Analytics solely to improve the website experience; this data is anonymized and not linked to your personal identity.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Physical records are stored securely at our clinic premises. Digital records are protected by access controls and encrypted storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we encourage you to contact us immediately if you suspect any unauthorized use of your information.
7. Retention of Data
We retain your personal and medical records for as long as necessary to fulfill the purposes described in this policy, or as required under applicable Indian medical and legal regulations. Clinical records are typically retained for a minimum of 7 years from your last visit, in accordance with standard medical practice guidelines. After the retention period, data is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of any inaccurate or incomplete information
- Deletion — Request deletion of your data, subject to legal and clinical obligations
- Withdrawal of Consent — Withdraw consent for marketing communications at any time
- Grievance — Lodge a complaint regarding the handling of your personal data
To exercise any of these rights, please contact us at the details provided below.
9. Children's Privacy
Our services are intended for individuals aged 18 years and above unless a parent or legal guardian provides written consent for minors undergoing specific treatments. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When changes are made, we will revise the “Last Updated” date at the top of this page. Continued use of our services or website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
Aesthetic Arts Skin & Laser Centre
P S NO 472, 2nd Floor, Above LensKart, Rajkumarganj Rd,
Near V Mart, Mirzapur, Darbhanga, Bihar 846004, India
Phone: +91 92581 02200 / +91 92581 03300